Exchange Chambers
The hunt-group was distributed across all 3 sites, to handle client calls quicker and more efficiently.
Exchange Chambers Case Study
Everything Voice was approached by Exchange Chambers to address performance issues with their independent, company-wide telephone systems.
Their 200 system users are distributed in three Chambers offices across the North of England and represent thousands of clients throughout the country in legal affairs.

A quick word from Neil
“Exchange Chambers suffered with a piecemeal Communications platform, there was no visibility or control and each of their 3 offices were completely independent from each other which caused problems with internal and external communication. I remember spending many months planning with Exchange Chambers and really understanding what could be achieved for them. Now they have a single Unified Communications and VOIP platform in the Cloud and are really fulfilling their potential and serving their customers.”
Neil Hutchinson – Business Development Director
Exchange Chambers’ Challenges
- One centrally controlled and managed telephone system, distributed across all three locations instead of maintaining three separate systems.
- A new strategic partner, with a wide range of experience in server, network infrastructure, IP Telephony and Unified Communication provisioning, to work with them long term to continually improve and develop the system in line with their business objectives.
- Rich telepresence and instant messaging capabilities, utilising bandwidth on the corporate network for telephone calls within and between locations.
- A single, virtual reception group for all incoming client calls to be handled and distributed to the correct contact, every time.

The Solution
The solution included implementing Unify’s OpenScape Office telephony platform across all three sites, controlled and managed centrally on resilient HP servers, through VMware software, as well as the creation of a larger, Virtual Reception Group. This hunt-group was distributed across all 3 sites, to handle client calls quicker and more efficiently.