Inspira

The hunt-group was distributed across all 3 sites, to handle client calls quicker and more efficiently.

Inspira Case Study

Inspira is an award-winning, national social enterprise company based in Cumbria, working for clients and communities in Cumbria and across the UK. The operation manages and delivers services to young people and adults to help them develop their personal and employability skills.

With a comprehensive portfolio of solutions to address a wide variety of social challenges, Inspira is responsible for the delivery of statutory services to public bodies, strategic support for local and national programmes which support youth in the community, as well as managing contracts across geographically and socially diverse areas.

A quick word from Neil

“Inspira are a wonderful organisation, inspiring and developing our next generations. The move to a completely agile and flexible working environment for their teams and individuals was something we talked about at length before starting the project. It’s fantastic to see how our expertise, Wildix Unified Communications and Inspira’s commitment to an agile workplace came together to deliver an amazing outcome for all.”

Neil Hutchinson – Business Development Director

Inspira’s Challenges

Inspira wanted to completely move away from their traditional on-site PBX telephone system to a private, Hosted Voice and Unified Communications solution, to ensure a robust and reliable telephone service. The busines also wanted to incorporate disaster recovery and business continuity into the solution, with several other key requirements, including:

A fully-managed, Hosted Unified Communications platform suitable for 300 employees across 7 office locations.
A truly mobile solution for remote workers, with system features accessible via an app for iOS and Android.
System administrator tools and a simple portal to enable internal IT teams to manage permissions and features available to users.
Access to expert technical support and maintenance from a specialist provider of Hosted Voice and Unified Communications.

The Solution

Everything Voice designed a bespoke solution which met the needs of Inspira through Unify’s OpenScape Business Voice and UC Platform, hosted in a secure and compliant datacentre, as well as Unify’s My Portal to Go Mobile Application for Android and IOS.

By implementing the new system in parallel with the existing telephone system, Everything Voice allowed time for testing and configuration before the system went live. The transition process was managed with precision, removing potential complications or disruptions through careful planning.

With post-installation support, Everything Voice continues to offer peace of mind for Inspira’s IT team, although they also have access to all system management features, to make routine moves and changes at their leisure.

Key Benefits

Fully hosted/managed off site in a data centre, providing extensive, uninterrupted system availability and disaster recovery features to ensure continued operation

Removal and recycle of expensive legacy PBX hardware and ISDN lines, reducing Inspira’s long term costs

Raised productivity and efficiency through complete access to system features for remote workers on any device via a mobile app

The ability for staff to schedule and initiate both instant and scheduled conferences through the embedded audio-conferencing feature

Greater flexibility to meet future business needs, adding and taking away users as required and only paying for what is used or required

Customer Testimonial

“We have worked together for some time now and Everything Voice have become our ‘go to place’ for reliable expertise in supporting our more than 200 VoIP users across the whole business.”

Chris Latta, Head of IT, Inspira